Customer Service

Contact Us

You can contact us at any of the following;

Unit 4D, Thornhill Industrial Estate, Hope Street, Rotherham, S60 1LH
01709 829 030

Unit 16, Oaks Business Park, Oaks Lane, Barnsley, S71 1HT
01226 805 004

Unit 47, Monckton Road Industrial Estate, Denby Dale Road, Wakefield, WF2 7AL
01924 367 236

Unit 1-2, Jupiter Business Park, Bentley Road, Doncaster, DN59TJ
01302 780 779


We are not obliged to send any items at the quoted price for UK Mainland to any surcharged postcode. We will refund any customers payment that does not pay the correct postal price for the area where delivery is requested.

We will contact you to make you aware of any outstanding postage amount and will offer a few options on how to pay this additional amount. Should the postage price be too high, customers can request the item to be refunded through the eBay messaging system which we will then process for you as soon as possible. All economy items are sent via the UK Mail. This service usually takes 3-5 working days for your items to be delivered. If your item does not arrive after this time, please contact us as soon as possible so we can look into it on your behalf to resolve any issues read more.


The Sale of Goods Act does not allow a buyer to return something due to change of mind. However this is at our discretion. Distance Selling Act (2000) allows a 7 day cooling off period on all "Buy it Now" items. You must contact us within 7 days of delivery to qualify under this act.

All items must be returned at the buyers own cost and with a traceable means of postage to avoid dispute on any lost post. Please remember to include your eBay user ID, name and address. The returned goods (except faulty items) must be in same condition as they were received. There will be a repacking fee if boxes are returned damaged. Faulty goods should be returned immediately including letter explaining the fault, your name and address, eBay user ID, and the date purchased. If the item is under warranty a replacement will be issued upon the item's safe return to our premises. Items purchased 30 days or older, we will be unable to refund/cancel the transaction. If no fault is found the item will be return to the customer's address originally provided. Items must be returned before the replacement is sent. read more.

What Our Clients Say

Perfect seller. Best hydro shop online........ Maybe the world! Thanks :)

Definitely my easiest online buying experience to date, super fast dispatch, comms and staff 5*****"

Have shopped with these guys online and in store for a number of years now. Definitely the best in the business

I've purchased from your ebay store before and I couldn't recommend you highly enough.