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Postage and packaging prices are quoted for UK Mainland ONLY Deliveries to the Highlands, offshore Islands and Northern Ireland will incur a surcharge passed on by our courier. The following postcodes will incur a surcharge: AB31 - AB38, AB40 - AB56, IV1 - IV28, IV30 - IV32, IV30 - IV36, IV52 - IV54, IV63, KW1 - KW14, PA1 - PA99, PH4 - PH41, PH49 - PH50, BT, HS, IV41 - IV49, IV51, 55 & 56, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland, Isle of Wight, Isles of Scilly.
We are not obliged to send any items at the quoted price for UK Mainland to any surcharged postcode. We will refund any customers payment that does not pay the correct postal price for the area where delivery is requested.
We will contact you to make you aware of any outstanding postage amount and will offer a few options on how to pay this additional amount. Should the postage price be too high, customers can request the item to be refunded through the eBay messaging system which we will then process for you as soon as possible. All economy items are sent via the UK Mail. This service usually takes 3-5 working days for your items to be delivered. If your item does not arrive after this time, please contact us as soon as possible so we can look into it on your behalf to resolve any issues.
We use either DPD or UK Mail for larger deliveries to the UK and Northern Ireland.
Tracking information and the estimated delivery time is sent automatically by email/text when the item has been dispatched. You will receive these emails/texts to the email address/ mobile number you have registered with eBay.
If you are not available when the delivery is attempted, a card will be left for you to arrange a suitable time for redelivery. DPD will give you the option to leave with neighbour or rearrange to another date via email/text. DPD will leave you a missed delivery card with information on how to contact them to arrange a redelivery. UK Mail will leave a maximum of two missed delivery cards. You will then have five days to contact them to make arrangements for the re-delivery.
Should a problem arise and you have not received the item on the estimated date, you will need to contact us within 48 hours so we can contact DPD or UK Mail to either: arrange the redelivery at your convenience, or, so all the relevant information can be sent to you so you can rearrange the delivery for the most convenient time to yourself.
If no contact is made with either us or DPD/UK Mail within 5 working days and the item is returned to us, we will offer a few options how to resolve the issue. Any items that are returned to us due to customers not making arrangements or contacting us to make the arrangements for them will incur a fee of £17.00. All customers are reminded that any item returned by courier will incur an additional £17.00 fee as well as the reposting costs. Your order will be held until this is paid. An invoice will be sent to your email to make payment for this.
Royal Mail will not accept an item is lost for 15 days, please contact us after this time for delivery queries.
Perfect seller. Best hydro shop online........ Maybe the world! Thanks :)
Definitely my easiest online buying experience to date, super fast dispatch, comms and staff 5*****"
Have shopped with these guys online and in store for a number of years now. Definitely the best in the business
I've purchased from your ebay store before and I couldn't recommend you highly enough.